Pre training evaluation for a better ROI
Companies sometimes are faced with the challenge of having go-getting, creative and autonomous skills at various strategic levels of the organization for more profitability and competitiveness.
Without being a cure-all solution, training your skills can meet such performance setback if the origin of the problem encountered is neither organizational nor individual related.
Prior to carrying out training sessions, a pre training evaluation allows a clear definition of the problem as well as the means to respond adequately.
Step I: Who is affected?
What position do they occupy within the organisation? What is their place in the organization chart?
What are the attitudes and skills linked to their position?
What skills should be developed or improved?
How does it affect their performance?
Step II: Depict the current situation and draft the desired situation
How efficient is the employee (s)?
What problems are encountered? What tasks the employee(s) is(are) most/less comfortable with?
What skills should be developed?
What are the desired outcomes?
Step III: How should the assessment be carried out?
The annual performance review
Limit: this is not possible especially in small businesses where the annual assessment is not always carried out. Moreover, as the annual review is carried out by the direct supervisor, results may be biased when there are problems of conflict of interest.
On the job observation/information gathering by listening to staff
Limit: the actual time does not always allows good appreciation of the difficulties of the employee (s), especially in large organizations where the daily management of human resources tends to take more time than staff development.
Face-to face interview/ panel discussion
Limit: this method is too dependent on the ability of the interviewee (s) to fully understand their training needs and training spin-off, which is not always the case.
The means of assessment chiefly depend on the corporate structure and size of the organization. It is preferable to choose the one that best fit yours. Sometimes, combining two or more allows a better assessment of actual needs for staff training.
When carried out correctly, Management have a better ROI, and training is likely to bring more benefits to the company that goes through these steps.